ValueStore β€” About Us

Shipping & Delivery Policy

Last updated: May 2026

πŸ“¦ Free Nationwide Delivery

ValueStore offers free delivery to all 36 states in Nigeria and the FCT. No hidden charges β€” the price you see is the price you pay.

⏱️ Processing Time

All orders placed before 3:00 PM WAT (Monday–Saturday) are processed same day. Orders placed after 3 PM or on Sundays are processed the next business day.

πŸš€ Estimated Delivery Times

  • Lagos & Abuja: 1–2 business days
  • South-South & South-East: 2–3 business days
  • North & South-West (other states): 3–5 business days

Delivery times are estimates and may vary due to logistics partner availability, public holidays, or remote locations.

πŸ’³ Pay on Delivery

We offer pay-on-delivery across Nigeria. You only pay cash when your item arrives safely at your door. No upfront payment required for eligible orders.

πŸ”” Order Tracking

Once your order ships, you will receive an SMS or WhatsApp notification with your tracking details. You can also reach us on WhatsApp at +234 810 632 5690 to track your order at any time.

⚠️ Failed Delivery Attempts

If a delivery attempt fails (e.g., wrong address, unavailable recipient), our logistics partner will contact you to reschedule. Two failed attempts may result in order cancellation.

Refund & Return Policy

Last updated: May 2026

βœ… Our Guarantee

We stand behind every product we sell. If you're not satisfied with your purchase, we want to make it right. Your trust is everything to us.

πŸ“… Return Window

You may request a return or exchange within 7 days of receiving your order. After 7 days, we are unable to accept returns unless the item arrived damaged or defective.

βœ”οΈ Eligible Returns

  • Item arrived damaged, broken, or defective
  • Wrong item delivered
  • Item significantly differs from its description

βœ— Non-Eligible Returns

  • Items returned after 7 days of delivery
  • Products that have been used, worn, or tampered with
  • Items missing original packaging
  • Change of mind (unless item is unopened)

πŸ’° Refund Process

Once your return is approved and the item received, refunds are processed within 3–5 business days via bank transfer. You will need to provide your account details when requesting the refund.

πŸ“² How to Initiate a Return

Contact us on WhatsApp at +234 810 632 5690 with your order details, photos of the item, and reason for return. Our team will guide you through the process.

Privacy Policy

Last updated: May 2026

What We Collect

We collect your name, phone number, delivery address, and payment information solely for the purpose of processing and delivering your orders.

How We Use Your Data

  • To process and fulfil your orders
  • To contact you regarding your order status
  • To send promotional updates (only with your consent)

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can choose to decline non-essential cookies at any time.

Data Sharing

We do not sell or share your personal data with third parties, except logistics partners strictly for delivery purposes.

Contact

For any privacy-related concerns, contact us on WhatsApp at +234 810 632 5690.

Nigeria's Trusted Online Store

Quality Products,
Real Value.

From smart audio tech to wellness and family fun β€” we curate the products that matter most to Nigerian homes.

3,000+Happy Customers
5Premium Products
100%Authentic Goods
FreeNationwide Delivery

Built on Trust,
Driven by Value

We are a Nigerian ecommerce brand on a mission to bring world-class products to every home across the country.

ValueStore was founded with one goal in mind β€” to make premium, life-improving products accessible to Nigerians without compromise. From our head office in Calabar, Cross River State, we serve customers across every state in the federation.

We carefully handpick every product we carry, ensuring quality, authenticity, and real-world usefulness. Whether it's cutting-edge audio tech, health & wellness essentials, or family entertainment β€” we only sell what we believe in.

With free nationwide delivery and a pay-on-delivery option, shopping with us is risk-free and convenient. Your satisfaction is our standard.

πŸ“

Head Office β€” Calabar, Cross River State

Serving customers across all 36 states and FCT Β· Est. 2023

βœ…

100% Authentic Products

Every item is sourced directly. No counterfeits, no shortcuts.

🚚

Free Delivery Nationwide

We ship to every state in Nigeria at zero extra cost to you.

πŸ’³

Pay on Delivery Available

Order with confidence β€” pay only when your item arrives.

πŸ”„

Easy Returns & Refunds

Not satisfied? We'll make it right. Customer care is always on.

⭐

Verified 5-Star Reviews

Thousands of happy customers across Nigeria trust us daily.

Shop Our Collection

All products come with free nationwide delivery and pay-on-delivery options. Click any product to order.

βœ“ Free Nationwide Delivery βœ“ Pay on Delivery β˜… 100% Authentic πŸ”’ Secure Checkout πŸ”„ Easy Returns πŸ“ž WhatsApp Support
🎧

BennyBoom Language Clipbuds

Audio Tech

2026 smart earclip with real-time AI translation in 75+ languages, IPX7 waterproof design, and premium sound quality. Perfect for travel, business, and everyday use.

βœ“ Free Delivery βœ“ Pay on Delivery β˜… Bestseller
🎲

Cheerivy Family Game

Family & Fun

Nigeria's #1 premium family board game. Fun for kids, teens, and adults with zero screens needed. The perfect gift for birthdays, holidays, and family game nights.

βœ“ Free Delivery βœ“ Pay on Delivery 🎁 Great Gift
🧲

Kitchen Magnet Set

Home & Kitchen

Stylish and functional kitchen magnets for home organisation. Keep your kitchen tidy, neat, and personalised with this durable, versatile magnet collection.

βœ“ Free Delivery βœ“ Pay on Delivery
πŸ›οΈ

Ortho Luxury Set

Health & Wellness

Premium orthopaedic comfort set designed for better posture, joint support, and deep restorative rest. Live better, sleep better, feel better β€” every single day.

βœ“ Free Delivery βœ“ Pay on Delivery ❀️ Top Rated
🍡

Natural Kidney Flush Tea

Wellness

100% natural herbal tea blend formulated to support kidney health, flush toxins, and promote overall wellness. A daily ritual your body will thank you for.

βœ“ Free Delivery βœ“ Pay on Delivery 🌿 100% Natural

Shopping Made Simple

Everything we do is designed to make your experience seamless, safe, and satisfying.

πŸš€

Fast Nationwide Delivery

We ship to all 36 states. Orders processed same day when placed before 3PM.

πŸ’°

Pay on Delivery

No upfront payment required. Pay cash when your order arrives at your door.

πŸ”’

Secure Online Payment

Prefer to pay online? All transactions are protected by Paystack's secure checkout.

🀝

Trusted by Thousands

Over 3,000 verified customers across Nigeria with a 4.9-star average rating.

What Our Customers Say

β˜…β˜…β˜…β˜…β˜…

"The BennyBoom earclip is incredible. I used it at a business meeting to translate from Igbo to English in real time. Absolutely worth every kobo!"

CE
Chukwuemeka A.Lagos, Nigeria
β˜…β˜…β˜…β˜…β˜…

"My family loves the Cheerivy game! We've stopped spending evenings glued to our phones. It brought us closer together. Delivery was fast too β€” Calabar to Abuja!"

FO
Fatima O.Abuja, FCT
β˜…β˜…β˜…β˜…β˜…

"The Kidney Flush Tea worked wonders for my health. Genuine product, genuine results. ValueStore is my go-to shop now. Great customer service on WhatsApp too!"

BI
Blessing I.Port Harcourt, Rivers

Frequently Asked Questions

Quick answers to the things our customers ask most. Still have questions? Chat with us on WhatsApp.

Yes! We offer free delivery to all 36 states and the FCT. There are no hidden shipping fees. What you see is what you pay.

Absolutely. Pay-on-delivery is available across Nigeria. You only pay cash when your package is physically delivered to you. No upfront payment needed for eligible orders.

Lagos and Abuja typically receive orders within 1–2 business days. Other states within South-South and South-East take 2–3 days. Remote or northern states may take up to 5 business days. Orders placed before 3 PM are processed same day.

We're sorry if that happens! Contact us on WhatsApp at +234 810 632 5690 within 7 days of delivery with photos of the item and your order details. We will resolve it quickly β€” either with a replacement or a full refund.

100%. We source every product directly and do not deal in counterfeits, imitations, or substandard goods. Our reputation is built on trust and authenticity. If you ever receive something that seems off, contact us immediately.

Once your order ships, you'll receive an SMS or WhatsApp message with tracking information. You can also reach out to us directly on WhatsApp at any time to get a status update on your delivery.

Yes! We welcome bulk orders and offer special pricing for resellers. Send us a message on WhatsApp at +234 810 632 5690 and our team will discuss options with you.